Tag Archives: community manager

Is Your Community Manager a Customer Service Agent? Why (and How) They Should Be.

14 July

Last week I posted a photo on our company Facebook page. It was a teaser photo of a large pile of boxes in our warehouse. A shipment of strollers had just come in, and we were excited to share the news with our customers. As our Facebook Page administrator, I often post photos to Facebook [...]

Calling All Community Managers: A Must-See Report and Webinar

18 April

As the Community Manager for a small business, I am fortunate to be a member of The Community Roundtable (aka The CR), founded by Rachel Happe and Jim Storer. The CR is a peer network for people working in social media and community management. It’s the place to learn from experts and get intelligent, experienced [...]