As the Community Manager for a small business, I am fortunate to be a member of The Community Roundtable (aka The CR), founded by Rachel Happe and Jim Storer. The CR is a peer network for people working in social media and community management. It’s the place to learn from experts and get intelligent, experienced answers to your social business questions.
Every year The CR releases a report called The State of Community Management. And every year I can’t wait to get my hands on it. For a profession with such a short lifespan, there is a dearth of high-quality information, research and case studies about best practices in Community Management. The CR report shares this information, and thanks to their sponsors, this comprehensive report is free.
If you are a Community Manager, looking to hire one, or just curious about how a Community Manager can benefit your company, get your copy of the CR report.
To learn more about the 2011 report, (or if reading a 95-page document seems a bit daunting), you can sign up for a free webinar sponsored by Social Media Today and The Social Customer. The webinar will be presented on April 28th at 3:30 PM EST by Rachel Happe from The CR and features Community Managers Daniel Brostek from Aetna and… me. Yes, I will be supporting Rachel’s research with some real-life examples from the small business, b2c sector. Please join us!